Improve the detection and handling of fraudulent events during customer interactions. InterAct for Risk & Fraud Management incorporates real-time event detection to quickly identify fraudulent customer claims and transactions, and guides agents through proper handling of scenarios involving fraud.

Revenue assurance, customer care and call center personnel can deploy this application in call centers, points of sale, Web self-service channels and hosted Web services to:

• Increase detection of fraudulent events
  
  
• Improve revenue assurance